Terms of Service

Effective date: October 20, 2026

These terms are between you and Agency OS LLC (“Agency OS”), based in Dallas, TX. They govern your use of agency-os.ai and how engagements with Agency OS work. If you use the Agency OS software, the section “Agency OS software (AOS): terms of use” below also applies. Plain language on purpose.

The site

Content on this site is provided as-is for information. It is not professional advice for your specific situation until we are engaged and say so in writing.

Engagements

  • Every engagement is scoped in writing (deliverables, timeline and price) before work begins.
  • Unless the engagement agreement says otherwise, once the work is paid for you own the system as delivered, your data and anything made only for you. We keep our toolkit (the reusable templates, components and know-how we bring to every engagement) and grant you a permanent license to use it in your business.
  • Thirty days of post-launch support are included in build engagements as described in the engagement agreement.

SMS terms & conditions

By opting in to SMS from Agency OS you agree to the following. We offer two message programs, each with its own independent consent: service messages (appointment confirmations, project updates, service notifications) and marketing messages (offers, announcements, case studies).

  • Consent to receive SMS messages is not a condition of purchasing any service from Agency OS.
  • Message and data rates may apply. Message frequency varies.
  • Reply STOP to cancel at any time; reply START to resume; reply HELP for help, or contact info@agency-os.ai or (319) 409-6747.
  • Mobile information and opt-in data are never shared with third parties for marketing; see the Privacy Policy.
  • Carriers are not liable for delayed or undelivered messages.

Liability

To the maximum extent permitted by law, Agency OS is not liable for indirect or consequential damages arising from use of this site. Engagement-specific liability terms live in the engagement agreement.

Agency OS software (AOS): terms of use

These terms govern your use of the Agency OS software at aos.agency-os.ai (the “Service”), provided by Agency OS LLC (“we”, “us”). By creating an account or using the Service, you agree to them on behalf of yourself and the business you represent (“you”).

1. Accounts

You must be at least 18 and able to bind your business. Keep your sign-in secure. You’re responsible for activity under your account and for the teammates you invite and the permissions you give them.

2. Early access

The Service may be offered as early access. Features may change, and some may be labelled beta. We may limit or change access while we onboard customers.

3. Your content

You keep all rights to the content you and your clients put into the Service and to the outputs created for you (“Your Content”). You give us a limited licence to host, process and transmit Your Content only to provide, secure and support the Service. We don’t use Your Content to train AI models or for advertising, and we don’t share it with other customers.

4. AI features

The Service uses AI to draft, design, research and act on your instructions. AI output can be wrong, incomplete or unoriginal. You are responsible for reviewing it before you use, publish or send it, and for making sure it’s accurate and lawful and doesn’t infringe others’ rights. The Service asks for your approval before sending, publishing, spending or signing on your behalf, according to the permission settings you choose.

5. Acceptable use

Don’t use the Service to:

  • send spam or messages without the required consent (you must comply with TCPA, CAN-SPAM, CASL and similar laws, and with carrier and platform rules, including A2P 10DLC);
  • break the law or others’ rights;
  • upload malware;
  • try to access other customers’ data;
  • disrupt or overload the Service, or reverse-engineer it;
  • resell it except as the Service allows (for example agency resale features).

We may suspend use that breaks these rules or puts others at risk.

6. Third-party services

The Service connects to services you choose (for example Google, social networks, Stripe, Twilio, WordPress, AI providers). Your use of them is governed by their terms. We aren’t responsible for them, and features that depend on them may change if they change.

If you connect YouTube, you also agree to be bound by the YouTube Terms of Service.

7. Facebook, Instagram and Meta ads

Connecting accounts. Connect only Pages, Instagram accounts and ad accounts you are authorized to manage for the business that owns them. When you use the Service with Meta’s products, you must also follow Meta’s terms and policies, including its Advertising Standards and its messaging rules. Meta decides which ads run and which accounts stay active; we are not responsible for Meta’s decisions, and Meta may change or limit what its products allow.

Ads and spend. Meta bills ad spend directly to the payment method on the ad account; we do not. New campaigns are created paused, and you decide when to turn them on. You are responsible for budgets, targeting, and following the law and Meta’s rules for your ads, including the rules for ads about housing, jobs, credit and social issues. We do not promise any particular ad results.

Messages. You may reply to messages people send you within the time Meta allows: generally 24 hours, or 7 days when a person on your team is replying personally. Don’t use the Service to send unsolicited, promotional or automated messages outside Meta’s rules. You are responsible for what your team sends.

Leads. You are responsible for having a lawful basis to contact the people in your Meta lead forms, and for honoring opt-outs.

Disconnecting. You can disconnect any Meta account at any time. Our Data Deletion Instructions at agency-os.ai/data-deletion/ explain how data received from Meta is deleted.

8. Fees

Paid plans, usage charges and any resale pricing are shown in the Service or in your order. Fees are billed through Stripe, are non-refundable except where the law requires, and may change with 30 days’ notice. Usage-based charges (for example AI generation, SMS, voice minutes, phone numbers and carrier registration fees) are billed as used. You’re responsible for taxes.

9. Your clients

If you use the Service for your clients, you’re responsible for having the right to process their data and to act for them, for your agreements with them, and for any fees you charge them.

10. Termination

You may stop using the Service and close your account at any time. We may suspend or end access for breach of these terms or non-payment, with notice where reasonable. On closing, you can export Your Content for 30 days, after which we delete it as described in our Privacy Policy.

11. Disclaimers

The Service is provided “as is” and “as available”. To the extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement, and we don’t promise the Service will be uninterrupted or error-free.

12. Limitation of liability

To the extent the law allows, we aren’t liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total liability for any claim relating to the Service is limited to the fees you paid us for the Service in the 12 months before the claim.

13. Indemnity

You’ll defend and indemnify us against claims arising from Your Content, your messages to your contacts, your clients, or your breach of these terms or the law.

14. Governing law

These terms are governed by the laws of the State of Iowa, without regard to conflict-of-laws rules. Disputes go to the state or federal courts located in Linn County, Iowa.

15. Changes and contact

We may update these terms. If changes are material, we’ll notify account owners before they take effect. Questions: info@agency-os.ai.

Effective date of this section: October 20, 2026.

Contact

Questions about these terms: info@agency-os.ai.